Custom Orders: Due to the personalized nature of our bottle painting service, all sales are final once an order is placed. We do not offer returns or refunds on custom-painted items, as each piece is uniquely created to your specifications.
Order Cancellations: Cancellations are only accepted within 24 hours of placing your order. After this period, the painting process will have begun, and no cancellations or refunds will be possible.
Damaged or Defective Items: If your custom-painted bottle arrives damaged or defective, please contact us within 48 hours of receipt with photos of the issue. We will work with you to resolve the problem, either by offering a replacement or, in rare cases, a refund, depending on the situation.
Customer Satisfaction: We are committed to ensuring you are satisfied with your purchase. If there are any concerns with your order, please reach out to our customer service team, and we will do our best to address them.
Contact Us: For any questions or concerns regarding your order, please contact us at engraveandco@gmail.com
